KurdEx is a worldwide peer-to-peer marketplace where users can buy and sell cryptocurrencies. Buyers and sellers post ads on KurdEx, offering to trade crypto. When a user responds to an offer, a peer-to-peer exchange is conducted directly between the buyer and seller.

You are never keeping your cryptocurrencies in KurdEx Platform; you are always exchanging directly with another user. All crypto exchanges are made outside the platform using exchange platforms, directly from person to person.

KurdEx doesn’t collect any personal information, and we don’t use any tracking services such as Google Analytics. We treat your privacy with the utmost respect. Any messages between users are end-to-end encrypted, meaning we don’t have the ability to read them. The only case where we can decipher your messages is when you invite a moderator for help in resolving a payment dispute, or when you report another user.

Although you are not trading crypto with KurdEx, but for the purpose of trust among users you need to verify your account.

If you've forgotten your password, you can click on Forget Password and recover it. It is important to keep your password safe and to never share it. If someone gains access to your account, any money transferred to your KurdEx account could be compromised in the future, even if you change your password!

We do not allow people to change their username. The reason for this is to prevent reputation-transfer abuse; i.e. it's not possible to transfer reputation to a new username, nor avoid negative reputation linked to your name (both on this platform and elsewhere).

If you have lost access to your e-mail, you will need to contact our support team to attempt an account recovery.

OTP or One-Time Password is a security mechanism that helps protect your account. The default setting of your account is that you will receive an email on a login attempt and you will have to click a link in that email to authenticate the login. The OTP provides a 6 digit code that is sent to your registered mobile number.changes every minute. You will need to enter this code when verifying your number. Using OTP results in a higher level of security for your account.

If you have been suspended from trading, you will need to contact us.

From time to time we have issues with SMS carriers. Please open a support ticket and provide your number, country, and phone service provider, and we will attempt to resolve the issue.

You can deactivate your account from the “Account” tab using the link at the bottom of the page.

KurdEx' servers and staff never see your wallet. Your wallet is protected by cryptography inside the web server.

To deposit funds to your KurdEx wallet, follow these directions: 1. Go to the "Transactions" tab and click on Deposit. The information on how to deposit via e-payment services is provided there. 2. You can also visit one of KurdEx offices and deposit in cash.

To withdraw funds from your KurdEx wallet, follow these directions: 1. Contact customer support and provide your e-payment wallet information. The amount will be transferred to your wallet and will be withdrawn from your KurdEx wallet. 2. You can also visit one of KurdEx offices and withdraw in cash.

Cryptocurrency transactions are not reversible. There is no way to recover transactions sent to the wrong address. It is important to always check the wallet address before sending.

The minimum amount you can trade for each cryptocurrency varies depending on the seller’s settings.

You can cancel a trade at any time except if the crypto is already exchanged.

You will be notified via e-mail and also in app push notification for each new trade. Any messages between users are end-to-end encrypted, meaning we don’t have the ability to read them. The only case where we can decipher your messages is when you invite a moderator for help in resolving a payment dispute, or when you report another user.

For now, as many as you wish. These limits are subject to change.

Offers may be hidden for one of two reasons: You did not respond to a new trade within a reasonable timeframe, so your offer was automatically disabled to keep the marketplace healthy. When this happens, you will receive an email with more information. Your account may be restricted. If this is the case, you will need to contact the customer support team.

If a user has not responded, you can close the trade. After a short while, an offer by a non-responding user will be put on hold automatically and the user will need to manually restore it.

Under no circumstances is it OK to pressure another user into releasing the payment early. Please open a payment dispute via the “Support” button.

You are never keeping your cryptocurrencies in KurdEx Platform; you are always exchanging directly with another user. All crypto exchanges are made outside the platform using exchange platforms, directly from person to person.

An arbitrator will contact you through the trade with you and the other user. An arbitrator may ask for: • Proof of purchase (e.g. a screenshot showing your payment) • Proof of having not received the funds (e.g. a recent statement) • Proof of ownership of the account • Any confirmation e-mails regarding payments • Anything else that will help an arbitrator make the correct decision

KurdEx charges a 0.25% fee for the maker (the person who placed the offer listing) and 0.75% for the taker (the person responding to the offer). In fast trades (to or from KurdEx), the charges is 0.25%.

We do not charge a fee for you to withdraw from your wallet.

Using our referral program you can earn 20% of the fees incurred by users that sign up with your link. You can apply for the program from your “User Affiliates”.

Referrals are paid out when the amount has reached US$30 in pending earnings.

KurdEx does not currently provide a public API.